Verzendbeleid

Shipping Information

We exclusively deliver with UPS/FedEX/DHL or Australian Post

Shipping costs for products range from $3.99 to $4.99. Delivery within 2-12 working days - with tracking. Shipping is free for orders over $35. This applies to shipping within the offered Countries

The shipping time depends on the delivery traffic of the Post Group.

In the event of non-delivery/pickup due to reasons such as: no access to the building, return at the request of the recipient, no sign on the doorbell, recipient possibly moved, package not picked up at the branch, etc., a return fee of €6.00 including VAT is charged by the Courier, which the customer must bear. Returns are automatically canceled upon receipt by Bioflavour & Food GmbH, and the refund is initiated within 10 working days, minus the above-mentioned return fee.

Payment Methods at mrwaggytails.com:

You can choose from the following payment methods:

  • Instant Bank Transfer
  • Klarna Pay Later

Shipping Protection

 offers peace of mind for your online purchases with us. Under this policy, we provide protection for items that may be stolen after delivery.

Eligibility and Requirements:

  • Proof of Incident: Customers must provide valid proof that the item was stolen. This includes a police report filed within 48 hours of the supposed delivery time.
  • Delivery Confirmation: The item must have been confirmed as delivered by our shipping carrier, with a timestamp that matches the customer's claim.
  • Immediate Notification: Customers must notify us of the theft within 72 hours of the delivery timestamp provided by the shipping carrier to qualify for the SecureShip Guarantee.

Coverage:

  • Replacement or Refund: Upon successful validation of the claim and proof of theft, we will replace the stolen item at no additional cost to the customer. If a replacement is not feasible, we will issue a full refund of the purchase price.

Exclusions:

  • SecureShip Guarantee does not cover items missing due to misdelivery by the carrier or lost during transit. It applies solely to theft occurrences post-delivery as confirmed by shipping carrier records.

This guarantee is our way of ensuring that your purchases arrive safely and remain secure until they are in your hands. For more details or to file a claim, please contact our customer service team.